FAQ's

Below are some of the most common questions that we are asked.

1) Is it difficult to install a cooling unit.

Answer: No. Installing a cooling unit is a simple bolt on procedure. There are no special tools or equipment required. Also, we send detailed installation instructions with each unit that we ship, and we do have technicians available by phone that can walk you through most any problem you might encounter.

2) Do I have to charge the unit once I install it?

Answer: No. A cooling unit is a sealed system. It comes to you pre-charged and ready to install.

3) What do I do with the old unit?

Answer: We require that you ship it back. Our company depends on the ready availability of cooling unit cores. For this reason, we send a prepaid return shipping label with every unit that we ship for you to use to send your core back with. There is no refund for doing so, but we do charge you if we do not receive a core.

4) Why do we not build new units?

Answer: There is no need to. Some of my competitors claim that their suppliers are the only ones that can build a complete unit from scratch. This is not true at all. We have the equipment and knowledge to do so, but this is absolutely not necessary. There are 2 parts of a cooling unit that go bad...the evaporator that rusts out and the boiler assembly that gets plugged up or cracked. The other parts of the cooling unit like the condensor fins, the accumulator tank, the absorber coils, etc., are all unaffected by normal operation of a refrigerator. For this reason, why replace them? This only adds money to the cost of a replacement cooling unit...money that could be better spent elsewhere.